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Delivery Process on Charii Platform

Overview

The Charii platform enables backers to support projects and receive rewards (perks) based on their contributions. It is the responsibility of the project owner to manage the delivery of promised perks. While the platform facilitates the connection between backers and project owners, the actual delivery process is handled directly by the project owner.

Delivery Responsibilities

1. Project Owners:

  • Responsible for fulfilling the perks promised to backers.

  • Must collect accurate shipping information from backers using the tools provided by the platform.

  • Handle the packaging and shipping process for all perks.

  • Communicate directly with backers regarding delivery timelines and updates.

2. Platform:

  • Acts as a mediator and provides tools for backers and project owners to manage the reward process.

  • Offers support for backers to report issues if they do not receive promised perks.

Delivery Flow

1. Backer Chooses a Perk:

  • When a backer supports a project, they select a perk as part of their contribution.

  • Perks may include physical or digital items promised by the project owner.

2. Project Owner Collects Shipping Information:

  • After a successful contribution, the project owner collects necessary details, such as shipping addresses, from backers.

  • The Charii platform provides tools to facilitate this step.

3. Project Owner Handles Delivery:

  • The project owner prepares and ships the items to backers.

  • They are responsible for ensuring timely and accurate delivery.

4. Backer Receives the Item:

  • Backers receive the perks as promised by the project owner.

5. Issue Resolution:

  • If a backer does not receive their promised perk, they can contact the Charii platform for support.

  • The platform will review the issue and mediate between the backer and the project owner to resolve the problem.

Key Points

  • The platform does not directly handle or guarantee the delivery of perks. It is the sole responsibility of the project owner.

  • Backers are encouraged to communicate directly with project owners for delivery updates.

  • In cases where promised perks are not delivered, backers can report the issue to the Charii platform for further assistance.

Frequently Asked Questions (FAQ)

What Are Perks?

Perks are rewards offered by campaigns as a way to thank backers for their support. Depending on the contribution amount, perks can include items, acknowledgments, services, events, or other creative offerings that comply with our Terms of Use.

You can find available perks listed on the campaign page, usually under the "Back this Project" button on the right side. If no perks are visible, it’s likely the campaign owner chose not to include them. However, you can still show your support by selecting the default "Make a Contribution" option or adding extra support to the project.

Important Note: Perks are created and managed entirely by campaign owners. The platform does not guarantee that perks will be delivered or that backers will be satisfied with the perks they receive.

What happens if a project owner fails to deliver perks?

Charii actively mediates disputes between backers and project owners. If unresolved, project owners may face restrictions or removal from the platform to protect backers.

Does Charii guarantee perk delivery?

No, Charii does not guarantee delivery. The platform provides tools and support for backers and project owners to manage the process but does not directly handle or oversee deliveries.

Can I get a refund if the perk is not delivered?

Refunds depend on the specific circumstances of each project. The platform reviews all reported issues to determine the best course of action.

When will I receive my perk?

Getting your perk can take some time! Choosing a perk when you contribute isn’t the same as buying something online. Perks often need time and effort to be developed, produced, and shipped. Since campaign owners handle the perks, it’s best to contact them directly for updates on your perk’s status.

How does Charii ensure project owners are legitimate?

Charii works hard to ensure that project owners are reliable and trustworthy. Unlike simply signing up on a website, becoming a project owner on Charii requires going through a detailed verification process. This includes confirming identity, contact information, and other important details. While Charii doesn’t directly manage projects, we carefully review campaigns to ensure they meet our guidelines and have a clear plan for success.

Because project owners are responsible for fulfilling their commitments, we encourage backers to communicate directly with them. Additionally, Charii provides tools for reporting concerns or issues, helping us maintain accountability and transparency across the platform.

What should backers do if their perk is delayed?

  • Contact the project owner directly for updates
  • Report unresolved issues to Charii support for mediation.
  • Use Charii’s messaging tools to facilitate communication.

Backer and Project Owner Guidelines

  • For Backers: Before contributing, review the project details, including delivery timelines, perk descriptions, and project owner updates. Communicate with project owners if you have questions.

  • For Project Owners: Maintain clear and open communication with backers, share regular updates, and ensure perks are delivered as promised. Transparency builds trust and credibility.

Contact Support

If you encounter any issues with receiving your perks, please reach out to Charii support:

By following this process, Charii ensures a seamless experience for both backers and project owners while maintaining transparency and accountability.