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Contact Support

Welcome to Charii's Contact Support page. We're here to help you with any questions, issues, or concerns you may have about our platform. Whether you're a creator, backer, or just exploring Charii, our support team is ready to assist you.

How to Get Help

We offer several ways to get in touch with our support team:

  1. Support Form Submit a detailed description of your issue or question, and our team will get back to you via email.

  2. Live Chat For immediate assistance during our business hours, chat with a support representative in real-time.

  3. Email Support Send an email to support@charii.com, and we'll respond as soon as possible.

  4. Social Media Support Reach out to us on our official social media channels for quick responses to general inquiries.

Before Contacting Support

To help us assist you more efficiently, please:

  1. Check our FAQs to see if your question has already been answered.
  2. Review our Resources section for guides and tutorials that might address your issue.
  3. Have your account information and any relevant details about your issue ready.

What to Expect

  • Our Support Response Time page provides information on our typical response times for different contact methods.
  • We prioritize urgent issues related to live campaigns and account security.
  • Our support team is available Monday through Friday, 9 AM to 6 PM EST, excluding holidays.

Specialized Support

  • Creator Support: If you're a campaign creator with specific questions, mention this in your support request for specialized assistance.
  • Backer Support: For issues related to contributions or rewards, please include the campaign name and your contribution details.
  • Technical Support: For website or app issues, include details about your device, browser, and any error messages you've encountered.

Social Media Support

Follow us and reach out on our official social media channels:

Please note that while we monitor our social media channels regularly, for account-specific or sensitive issues, it's best to use our support form or email for privacy reasons.

Feedback and Suggestions

We're always looking to improve Charii. If you have feedback or suggestions:

  1. Use our Feedback Form to share your thoughts.
  2. Participate in our Community Forums to discuss ideas with other users.

Emergency Contact

For urgent issues outside of our regular business hours, especially those related to live campaigns or account security, please use our Emergency Support Form.

Remember, we're here to help make your Charii experience the best it can be. Don't hesitate to reach out if you need assistance!