Support Form
Our support form is the most comprehensive way to get assistance with any issues or questions you have about Charii. By providing detailed information through this form, you help us understand your situation better and provide more accurate and efficient support.
How to Use the Support Form
To access our support form, please visit https://www.charii.com/support-form. The form will ask for the following information:
- Your Name: Please provide your full name as it appears on your Charii account.
- Email Address: Use the email address associated with your Charii account.
- User Type: Indicate whether you're a Creator, Backer, or Other.
- Category: Select the category that best fits your inquiry (e.g., Account Issues, Payments, Campaigns, Rewards, Technical Issues).
- Subject: A brief title for your inquiry.
- Description: Provide a detailed explanation of your issue or question.
- Attachments: If relevant, you can attach screenshots or documents to help illustrate your issue.
- Urgency Level: Indicate how urgent your issue is (Low, Medium, High, Critical).
Tips for Submitting an Effective Support Request
- Be Specific: Provide as much detail as possible about your issue or question.
- Include Relevant Information: Mention your account name, campaign links, or transaction IDs if applicable.
- Describe Steps to Reproduce: For technical issues, list the steps that lead to the problem.
- Attach Screenshots: If possible, include screenshots that illustrate the issue.
- Check Your Contact Info: Ensure your email address is correct so we can reach you.
What Happens After You Submit
- You'll receive an automatic confirmation email with a ticket number.
- Our support team will review your request and prioritize it based on urgency.
- A support representative will respond to you via email, usually within our stated response times.
- You can reply to our email responses if you need to provide more information or have follow-up questions.
Alternative Contact Methods
While the support form is our preferred method for initial contact, we understand that sometimes you might need other options:
- For immediate assistance, try our Live Chat during business hours.
- For general inquiries, you can email us at support@charii.com.
- For urgent issues outside business hours, use our Emergency Support Form.
Remember, we're here to help make your Charii experience the best it can be. Don't hesitate to reach out if you need assistance!