General Questions
Welcome to the General Questions section of our FAQs. Here, you'll find answers to common queries about Charii, crowdfunding basics, and account-related topics.
About Charii
Q: What is Charii?
A: Charii is a crowdfunding platform that connects creative projects with backers who want to support them. We provide a space for individuals and organizations to raise funds for their ideas, products, or causes through the collective effort of supporters around the world.
Q: How does Charii work?
A: Creators launch campaigns on Charii to raise funds for their projects. Backers can explore these campaigns and make contributions to support the ones they like. If a campaign reaches its funding goal, the creator receives the funds to bring their project to life, and backers receive rewards based on their contribution level.
Q: Is Charii available internationally?
A: Yes, Charii is available in many countries around the world. However, there may be some restrictions based on local laws and regulations. Check our International Creators and Backers guide for more details.
Account Management
Q: How do I create an account on Charii?
A: To create an account, click the "Sign Up" button on the top right of our homepage. You can sign up using your email address or through a connected social media account. Follow the prompts to complete your profile setup.
Q: Can I change my username or email address?
A: Yes, you can change your username and email address in your account settings. Go to your account dashboard, click on "Settings," and you'll find options to update your profile information.
Q: How do I reset my password?
A: If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter the email address associated with your account, and we'll send you instructions to reset your password.
Fees and Payments
Q: What are the fees for using Charii?
A: Charii charges a 5% platform fee on the total funds raised for successful campaigns. There are also payment processing fees, which vary depending on the payment method and country. For a detailed breakdown, please see our Pricing and Fees page.
Q: When are backers charged for their pledges?
A: For All-or-Nothing campaigns, backers are only charged if the campaign reaches its funding goal. For Keep-What-You-Raise campaigns, backers are charged at the end of the campaign regardless of whether the goal is met. The exact timing can vary based on payment methods and processing times.
Q: What payment methods does Charii accept?
A: Charii accepts major credit and debit cards, PayPal, and in some regions, bank transfers or local payment methods. The available options may vary depending on your location.
Campaign Basics
Q: What types of projects can be funded on Charii?
A: Charii supports a wide range of creative projects, including but not limited to: technology, art, music, film, publishing, design, games, and social causes. All projects must comply with our Project Guidelines.
Q: How long can a campaign run?
A: Campaigns on Charii can run for up to 60 days. However, we recommend a duration of 30-40 days for optimal momentum. Creators can choose the length that best suits their project needs.
Q: What's the difference between All-or-Nothing and Keep-What-You-Raise campaigns?
A: In All-or-Nothing campaigns, creators only receive funds if they reach or exceed their funding goal. If the goal isn't met, no money is collected from backers. In Keep-What-You-Raise campaigns, creators receive all funds raised, even if they don't reach their goal. Each model has its pros and cons, which are explained in our Campaign Models guide.
Support and Community
Q: How can I get help if I have a problem?
A: If you need assistance, you can:
- Check our Help Center for guides and FAQs
- Contact our support team
- Reach out to us on our social media channels
Q: Does Charii have a community forum?
A: Yes, we have a vibrant community forum where creators and backers can connect, share experiences, and get advice. You can access it through the "Community" link in your account dashboard.
Q: How can I stay updated on Charii news and featured projects?
A: You can:
- Subscribe to our newsletter in your account settings
- Follow us on social media platforms
- Check the "Discover" page on our website for featured and trending projects
If you have a question that's not answered here, please check our other FAQ sections:
Or contact our support team for further assistance. We're here to help!