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Project-Specific Questions

This section of our FAQs addresses common questions about creating, managing, and contributing to Projects on Charii. Whether you're a creator or a backer, you'll find valuable information here to help you navigate the crowdfunding process.

For Creators

Q: How do I start a Project on Charii?

A: To start a Project:

  1. Log into your Charii account
  2. Click on "Start a Project" in your dashboard
  3. Choose your Project type (All-or-Nothing or Keep-What-You-Raise)
  4. Fill out the Project details, including your funding goal, duration, and rewards
  5. Submit your Project for review

For a detailed guide, check out our Creating a Project page.

Q: What's the difference between All-or-Nothing and Keep-What-You-Raise Projects?

A:

  • All-or-Nothing: You only receive funds if you meet or exceed your funding goal. If you don't reach the goal, no money is collected from backers.
  • Keep-What-You-Raise: You receive all funds raised, even if you don't meet your goal.

Each model has its advantages. All-or-Nothing can create urgency and may be seen as less risky for backers, while Keep-What-You-Raise ensures you get some funding even if you don't hit your target.

Q: How long can my Project run?

A: Projects on Charii can run for up to 60 days. However, we recommend a duration of 30-40 days for optimal momentum. You can choose the length that best suits your project needs.

Q: Can I edit my Project once it's live?

A: You can make minor edits to your Project page after it's live, such as updating the project description or adding new FAQs. However, you cannot change major elements like your funding goal or Project duration once the Project has launched.

Q: How do I receive my funds if my Project is successful?

A: If your Project is successful, funds are typically transferred to your designated bank account within 14 business days after your Project ends. You'll need to have completed the account verification process and provided all necessary banking information.

Q: What fees does Charii charge?

A: Charii charges a 5% platform fee on the total funds raised for successful Projects. There are also payment processing fees, which vary depending on the payment method and country. For a detailed breakdown, please see our Pricing and Fees page.

For Backers

Q: How do I make a contribution to a Project?

A: To contribute to a Project:

  1. Navigate to the Project page
  2. Click on the "Back This Project" button
  3. Select your reward tier (or choose to make a contribution without a reward)
  4. Enter your payment information
  5. Confirm your pledge

For more details, see our Making a Contribution guide.

Q: When am I charged for my pledge?

A: For All-or-Nothing Projects, you are only charged if the Project reaches its funding goal at the end of the Project period. For Keep-What-You-Raise Projects, you are charged when the Project ends, regardless of whether it reaches its goal.

Q: Can I change or cancel my pledge?

A: Yes, you can usually change or cancel your pledge while the Project is still active. Go to your account dashboard, find the Project under "Backed Projects," and look for options to manage your pledge.

Q: What happens if a Project doesn't reach its funding goal?

A: For All-or-Nothing Projects, if the goal isn't reached, no money is collected from backers and the project isn't funded. For Keep-What-You-Raise Projects, the creator receives all funds raised, even if they don't meet their goal.

Q: Are my contributions tax-deductible?

A: Generally, contributions on Charii are not tax-deductible as they are considered purchases or gifts. However, some charitable projects may offer tax-deductible options. Always consult with a tax professional for advice on your specific situation.

Rewards and Fulfillment

Q: When will I receive my rewards?

A: The delivery timeline for rewards varies by project. Each reward tier should have an estimated delivery date listed. Keep in mind that these are estimates and delays can occur. Creators should keep backers updated on the production and delivery process.

Q: What should I do if I haven't received my reward?

A: If you haven't received your reward by the estimated delivery date:

  1. Check the Project page and your email for updates from the creator
  2. If there are no updates, try contacting the creator directly through the Project page
  3. If you don't get a response, you can contact Charii support for assistance

Q: Can creators change the rewards after the Project has launched?

A: Creators cannot remove or downgrade existing rewards for backers who have already pledged. However, they may add new reward tiers or make improvements to existing ones.

Project Updates and Communication

Q: How do I stay updated on a Project's progress?

A: When you back a project, you'll automatically receive updates from the creator. You can also:

  1. Check the Project page for posted updates
  2. Enable email notifications in your account settings
  3. Follow the Project's comments section for community discussions

Q: How can I contact a Project creator?

A: You can usually contact creators through:

  1. The "Contact" button on their Project page
  2. The comments section of the Project
  3. Direct messaging if the creator has enabled this feature

Remember to check the Project's FAQ section first, as your question may already be answered there.

If you have a question that's not answered here, please check our other FAQ sections:

Or contact our support team for further assistance. We're here to help make your Charii experience smooth and successful!