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Technical Issues

This section of our FAQs addresses common technical problems and provides troubleshooting tips for using the Charii platform. If you're experiencing any issues, you'll likely find a solution here.

Account Access and Login

Q: I'm having trouble logging into my account. What should I do?

A: If you're having login issues:

  1. Double-check that you're using the correct email address and password
  2. Try resetting your password using the "Forgot Password" link
  3. Clear your browser cache and cookies, then try again
  4. Ensure your internet connection is stable
  5. If problems persist, contact our support team

Q: I've forgotten my password. How do I reset it?

A: To reset your password:

  1. Click on the "Forgot Password" link on the login page
  2. Enter the email address associated with your account
  3. Check your email for password reset instructions
  4. Follow the link in the email to create a new password

If you don't receive the reset email, check your spam folder or try adding noreply@charii.com to your contacts.

Q: My account is locked. What should I do?

A: Accounts may be locked for security reasons. To unlock your account:

  1. Try resetting your password
  2. If that doesn't work, contact our support team for assistance

Payment and Contribution Issues

Q: My payment was declined. What should I do?

A: If your payment is declined:

  1. Ensure your payment information is up-to-date in your account settings
  2. Check that you have sufficient funds in your account
  3. Verify that your card isn't expired or blocked for online transactions
  4. Try using a different payment method if available
  5. If problems persist, contact your bank or payment provider

Q: How do I update my payment information?

A: To update your payment info:

  1. Log into your Charii account
  2. Go to "Account Settings"
  3. Select "Payment Methods"
  4. Choose "Add a new payment method" or edit an existing one
  5. Enter the new payment details and save

Q: I'm having trouble making a contribution. What should I do?

A: If you're experiencing issues while trying to make a contribution:

  1. Ensure you're logged into your account
  2. Check that your payment method is up-to-date
  3. Try using a different browser or device
  4. If the issue persists, try again later or contact our support team

Campaign Management Issues

Q: I can't edit my campaign. Why?

A: Remember that once a campaign is live, you can only make minor edits. Major changes like funding goals or duration cannot be altered. If you're having trouble with permitted edits:

  1. Ensure you're logged in as the campaign owner
  2. Check that your campaign is in a state that allows edits
  3. Clear your browser cache and try again
  4. If issues persist, contact support

Q: My campaign updates aren't posting. What's wrong?

A: If you're having trouble posting updates:

  1. Check your internet connection
  2. Ensure your update meets our content guidelines
  3. Try posting from a different device or browser
  4. If the problem continues, reach out to our support team

Website and Platform Issues

Q: The Charii website isn't loading properly. What should I do?

A: If you're experiencing website issues:

  1. Clear your browser cache and cookies
  2. Try using a different browser
  3. Check if the issue persists on both mobile and desktop
  4. Verify your internet connection is stable
  5. Check our Charii Status Page for any known issues

Q: I can't view a campaign page. What's wrong?

A: If you can't access a specific campaign page:

  1. Check if you can access other parts of the Charii website
  2. Try opening the page in an incognito/private browsing window
  3. Ensure your browser is up-to-date
  4. If the problem persists, the campaign may have been temporarily suspended or removed. Contact support for more information.

Q: The search function isn't working. How can I find projects?

A: If the search function isn't working:

  1. Try using more general search terms
  2. Check that you've selected the correct category or filter
  3. Clear your browser cache and try again
  4. If issues continue, try browsing projects by category instead of searching

Notification and Email Issues

Q: I'm not receiving emails from Charii. What should I do?

A: If you're not getting emails:

  1. Check your spam or junk folder
  2. Add noreply@charii.com to your contacts or safe senders list
  3. Verify your email address is correct in your account settings
  4. Check that you haven't unsubscribed from Charii emails
  5. If problems persist, contact support

Q: How do I change my notification settings?

A: To update your notification preferences:

  1. Log into your Charii account
  2. Go to "Account Settings"
  3. Select "Notifications"
  4. Adjust your preferences for email, mobile, and on-site notifications
  5. Save your changes

Mobile App Issues

Q: The Charii mobile app is crashing. What should I do?

A: If you're experiencing app crashes:

  1. Ensure your app is updated to the latest version
  2. Restart the app and your device
  3. If problems persist, try uninstalling and reinstalling the app
  4. If issues continue, contact support with details about your device and operating system

Q: How do I update the Charii mobile app?

A: To update the app:

  1. For iOS: Open the App Store, go to your profile, and check for updates
  2. For Android: Open the Google Play Store, go to "My apps & games," and update if available

If you're still experiencing technical issues after trying these solutions, please don't hesitate to contact our support team. We're here to help ensure your Charii experience is smooth and enjoyable.

Remember to check our other FAQ sections for more information:

Your feedback helps us improve Charii. If you encounter any bugs or have suggestions for improvement, please let us know through our feedback form.